There will be no refunds for glasses returned after the 60-day warranty period has expired. Because these are custom-made eyeglasses, made to your prescription and other specifications, Zenni does not offer a full refund under its return policy.
CALIFORNIA, UNITED STATES | NOW THEN DIGITAL — The Zenni return policy is designed to ensure that its customers are happy with their purchases. If you are unhappy with your purchase, the company will provide you with a refund in the original form of payment or a store credit.
- When you purchase a pair of eyeglasses from Zenni, you can return or exchange the item for a 50% refund. The company will also cover shipping fees. Zenni issues refunds in your original payment method or in store credit. However, you must contact the company’s customer service to get a return shipping label.
- The return period is sixty days. Zenni also offers a one-year warranty on its photochromic films and anti-reflective coatings. However, this does not cover normal wear and tear. If you return a pair of Zenni Optical eyeglasses, contact the company and request a return authorization number.
- Zenni provides a huge range of eyewear. They sell sunglasses, prescription glasses, and glass frames. Their products are of high quality at affordable prices. Because they manufacture their eyewear in-house, they are able to offer a try-on feature that allows you to see yourself in the frames. If you prefer, you can even upload a video of yourself to see how it fits you.
- Zenni also offers a loyalty rewards program. This program gives you access to exclusive offers and discounts. You will also be able to enjoy birthday discounts and free shipping on your purchases.
- Also, take a look at Kohls’ return policy in order to understand it better.
However, you must first obtain an authorization number from Zenni in order to return items.
60-day return policy
If you aren’t satisfied with your purchase, Zenni offers a 60 day return policy. There will be no refunds for glasses returned after the 60-day unconditional 50% credit or 100% store credit warranty period has expired.
However, you need to contact their customer service department to get a return authorization number. If you’ve received a defective frame, Zenni will replace it with a new one. Otherwise, you’ll have to pay for shipping and handling.
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The Zenni 60-day return policy covers most of your costs. Shipping costs aren’t refunded unless the product is defective, but the company does reimburse you $2.50 for return shipping in certain circumstances.
Refunds are given in the form of store credit or in the original payment method. However, you must be aware of the shipping fees involved in returning an item. Regardless of the refund policy, remember that you should check for errors before purchasing.
If you notice an error in the product, contact the company and follow the instructions carefully. If you receive an incorrect or damaged product, Zenni will refund 50% of your money.
Zenni Optical is a popular company with a less expensive product line. Many users have appreciated their return policies. If you’re unhappy with the product, you can return it within 60 days for a fifty percent refund.
However, the Zenni 60-day return policy contains conditions that you must comply with. It’s important to know these conditions if you’re planning to return your Zenni Optical products.
In order to return your Zenni glasses, you must contact the company’s customer service department within 60 days of receiving them. You should include the original hard plastic case, all accessories, and a copy of your eye doctor’s prescription with the return.
You should also attach a note explaining why you’re returning your purchase. When you return your product, Zenni will send you an RA number so that you can track the status of your return.
Quality check
Zenni optical specializes in affordable eyeglasses. It offers a factory direct online option with a selection of more than 6,000 frames.
The company also offers custom lens options. It ships nationwide and internationally within two weeks. All glasses from Zenni are carefully inspected and tested to ensure quality.
They come with a scratch-resistant coating and UV protection. In addition, the company accepts returns within 60 days.
The production process for Zenni glasses starts in China, where the company has its own factory. Frames and lenses are created using the information provided by customers.
After that, each pair of glasses is tested multiple times for defects before leaving the factory. The company ships out 7,000 pairs of glasses every day to over 80 countries around the world.
Zenni has a user-friendly website that is easy to navigate. The website provides plenty of options and has improved layouts in recent years. In addition, Zenni’s checkout process is simple and secure, with no up-selling attempts.
And as a bonus, no one will be harassed by an obnoxious sales representative.
Discounts
Zenni Optical has a return policy that makes it easy to return the products you have purchased. You can get up to 50% off your purchase if you are not completely satisfied with the product.
Zenni also provides prepaid return shipping labels. Just contact the customer service department to get one.
There are many ways to get discounts on your next purchase at Zenni. If you register for their newsletter, you can get 10% off your next order.
You can also get a referral code that gives you $5 off your next purchase when you refer a friend to the store. You can use a coupon code to save even more money when you purchase your new pair of Zenni glasses.
Another way to get discounts is to join the Zenni loyalty program. There is a 10% discount for students and educators. To become a member, you must be a US citizen and be at least 18 years old. Depending on the type of purchase, you can even get free shipping.
If you’re not completely satisfied with your Zenni glasses, you can return them within 60 days. Zenni will offer a 50% store credit or a 100% refund minus shipping. You can even return accessories for store credit.
Plus, if your sunglasses break, Zenni will replace them for free. In addition, rimless frames come with replacement nose pads and screws for life.
You can also sign up for the Zenni newsletter and receive updates on their latest products. You can also earn store credit by referring friends to Zenni. They also have a clearance section that allows you to save big on prescription eyeglasses.
Zenni also has a 3D visual try-on feature, which means you can try on glasses from a virtual perspective and get the right fit.
Online ordering
Zenni’s return policy for online ordering is not as easy as other online retailers’. You must contact the company and obtain an authorization number before returning your purchase.
Once your authorization is received, you’ll need to ship your unwanted item back to Zenni. You’ll have to pay shipping costs, but Zenni will refund your shipping costs, and in many cases, you can get a store credit.
Once your return is approved, you can return your item within 60 days of purchase. If you purchase a pair of glasses and later decide you want to return them, Zenni will provide a fifty percent (50%) refund. After that, however, you’ll only receive half of your original purchase price.
If the return is a result of an error on Zenni’s part, Zenni will refund the full amount. If you received a defective pair of glasses, you’ll also receive a store credit for 50% of the purchase price. If you bought a pair of glasses online, however, you should consider that shipping costs are non-refundable.
When you purchase a pair of glasses online, it’s easy to track the status of the order. The website contains tracking links for major shipping partners. It may take a few minutes to see the status of your order, and it could take several days or even weeks to receive it.
In some cases, shipping can take as long as 24 hours, so it’s important to check the status of your order on a regular basis.
You can find additional information about the Zenni return policy by visiting their website. You can also read customer reviews on the website.
Customer service
Zenni’s return policy is not the easiest to understand. The company states that you must return the product within sixty days. A refund will not be issued for any glasses returned after the 60-day unconditional 50% or 100% store credit warranty has expired.
Due to the fact that Zenni eyeglasses are custom-made, made according to your prescription and other specifications, they cannot be “recycled.” Therefore, Zenni does not offer a full refund.
Zenni’s return policy is different than many other retailers. You’ll have 60 days to return an item for a full refund. This includes all shipping expenses.
The refund is issued either in the form of the original payment or a store credit. However, the company will only refund 50 percent of the original purchase price if you bought a wrong pair.
Having a return policy is extremely important to consumers who want to return their products. If the policy isn’t clearly defined, the store will be unable to honor the request. However, many customers are more than happy to help you with your return.
Zenni offers customer support and customer reviews on their website. Customers can leave their feedback for other customers who have had the same experience.
Zenni has a loyalty rewards program that rewards loyal customers. This program gives members exclusive discounts and benefits. For example, if you are an educator, Zenni offers a 10% discount for all purchases.
You can earn free shipping every time you refer a friend or family member to the company. The program is open to US citizens and participants should be at least eighteen years of age.
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