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MTN MoMo Self-Initiated Reversal: How to Reverse a Wrongly Sent Transaction

In this way, MoMo customers will be able to save money they have sent wrongly or to the wrong recipients themselves.

Ssendaza Ismail by Ssendaza Ismail
December 21, 2022
in Business, News, Uganda
Reading Time: 5 mins read
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mtn momo reverse wrongly transaction

According to Richard Yego, the Managing Director of MTN MoMo Uganda Ltd, the MTN MoMo self-reversal function was introduced to enable customers to save money that has been wrongfully sent. PHOTO/COURTESY

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With the new MTN MoMo self-initiated reversal function on the MTN MoMo service menu, MTN MoMo customers can reverse money sent wrongly.

KAMPALA, UGANDA | NOW THEN DIGITAL — Customers of MTN MoMo (Mobile Money) now have the option of reversing money sent incorrectly by initiating a reversal on their own using the newly developed self-initiated reversal function.

  • MTN Mobile Money Uganda has launched a new feature that enables users to reverse a wrongly sent transaction by initiating a reversal themselves.
  • By dialing *165*8# yes and selecting option 7 to reverse an incorrectly sent amount, MTN MoMo customers can now recover their money.
  • In the six days following the reversal of funds, the customer should call 100 and complete the process.
  • To avoid reversing “genuine” transactions, MTN call center staff will only approve the reversal after speaking with both parties.

This implies that MTN MoMo customers shall now be able to save their money sent wrongly or to the wrong recipients on their own to avoid losing it.

MTN has been dealing with money sent by mistake for years. This has been a frustrating experience for customers and also a high-traffic source for calls to its customer service centers and call centers.

Some measures have been taken (like name verification) to minimize this risk, but it happens for a variety of reasons.

Now, customers can initiate a reversal in time with the self-initiated reversal feature on MTN MoMo by dialing *165*8# yes and selecting option 7. A reversal can then be initiated by calling MTN’s call center at 100 and completing the process.

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Announcing the launch of MTN MoMo’s first-of-its-kind self-reversal function last week, MTN MoMo Uganda Ltd Managing Director Richard Yego said that the feature enables customers to save money that has been wrongly sent.

“The MTN MoMo Self-initiated reversal shall enable customers to instantly reverse money sent wrongly to avoid cash-out by the wrong recipients. This process is faster and easier. However, do remember to contact our call center by dialing 100 once you have blocked the money in the wallet as the real process of reversal will require you to get in touch with us,” he said.

A few more details were provided by Mr Yego, who stated that the MTN MoMo Self-Initiated Reversal money will be held for six days following the time the initiation is made by the sender, and if the reversal is not carried out, the money will be returned to the wrong recipient.

how to mtn momo self-initiated reversal
The Self-Initiated Reversal money, according to Mr Yego, will be held for six days from the date it was initiated by the sender. If the reversal isn’t completed, it will be returned to the wrong party. FILE PHOTO

Customers are advised to call 100 after initiating a reversal in order to have the process completed in time. Alternatively, the wrong recipient can approve the reversal. This is a precaution taken to prevent reversals of genuine transactions.

This MTN MoMo service is limited to peer-to-peer (customer-to-customer) transactions and is valid for transactions made within the last 24 hours and for amounts not below UGX 500.

The sender will be notified if funds are partially used by the wrong recipient and that assistance can be obtained from MTN’s customer service.

Taking this initiative reflects MTN’s commitment to delivering next-generation customer service based on convenience, safety, and peace of mind as well as bringing the benefits of a modern connected world to all.

MTN MoMo Reversal (Step-by-Step)

how to reverse money on mtn uganda

  1. Please dial *165#
  2. Choose Option 8 (My Account).
  3. Choose Option 7 (Initiate Reversal). The last 3 transactions will be shown.
  4. Choose the transaction you wish to reverse.
  5. Upon entering your PIN, you will receive confirmation that the recipient has been blocked from withdrawing funds.
  6. Please call MTN Customer Service on 100 within 6 days to reverse the charge.

Editor’s Note: Our content may be inaccurate or out-of-date, so please contact us at press@nowthendigital.com if you see something that needs to be updated.

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Source: Now Then Digital
Tags: momo offers self-initiated reversalmomo self-initiated reversalmtn momomtn momo reversalmtn momo reverse wrongly transactionmtn momo self-initiated reversalreverse transaction mtn momoreverse wrongly transaction mtn
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Ssendaza Ismail

Ssendaza Ismail

A blogger that gives you the latest news and gossip on the hottest local and international celebrities. Previously, Ismail worked as a System Administrator at Pearl VoIP & 3GTelecommunication UK for 6 months as remote Network operations center engineer (NOC). Let's talk, WhatsApp: +256753659743

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