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Home Business Return Policy

Your Complete Guide to Home Depot Return Policy: Know Before You Go

Return your product even if it has been opened or used, as long as it remains in good condition and the original packaging.

Mugwana Jacob by Mugwana Jacob
June 6, 2023
in Return Policy
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Home Depot’s return policy stands out as one of the most frequently used policies available. Whether you’re dissatisfied or have any other reason, you have a generous 90 days to return an item to Home Depot.

NAIROBI, KENYA | NOW THEN DIGITAL — Home Depot is renowned for its widely used return policy, making it essential to understand how it works, including exceptions and insider tips.

Here’s everything you need to know to breeze through the return process at Home Depot.

how many days is home depot return policy

Home Depot provides an expansive return policy for products purchased both online and in stores, allowing you to return items purchased within ninety days for either a refund or exchange. To make the process easy, bring back items in their original packaging with receipt and use the return label provided by Home Depot to send it directly back.

Generous 90-Day Return Window

If you’re dissatisfied with an item for any reason, Home Depot allows a generous 90-day period for returns.

While the standard return period is 90 days, there are exceptions. Different items have their own designated time window for returns. It’s essential to be aware of these exceptions to ensure a smooth return process.

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Exceptions to the 90-Day Policy

While the standard return window is 90 days, certain items have different return time frames. Make note of these exceptions:

Return Policy for Major Appliances

When it comes to major appliances, such as refrigerators or washing machines, Home Depot’s return policy provides a window of 48 hours. It’s crucial to inspect the appliance carefully upon delivery and refuse it if it shows any signs of damage or defects.

If you miss the initial inspection and later discover an issue, contact Home Depot within 48 hours of delivery or pickup for assistance with the return.

Can Opened or Used Items Be Returned?

Officially, Home Depot does not accept opened or used items for returns. However, unofficially, they may consider such returns within 90 days if you have the original packaging and receipt. Whether a used item is eligible for return depends on the extent of wear and tear, usually assessed on a case-by-case basis.

For a successful return, it helps if the item was minimally used, cleaned thoroughly, and you’re open to receiving store credit or an exchange.

Convenience of Order Retrieval

An advantageous aspect of Home Depot’s return policy is that they can often retrieve your order from their system using the credit or debit card you used for the purchase.

Returning Without a Receipt

If you paid with cash or a Home Depot gift card, Home Depot usually accepts returns for store credit even without a receipt. However, you may be required to present a valid ID, as returns without a receipt are tracked to prevent abuse of the policy.

Limitations on No-Receipt Returns

Although Home Depot’s website does not explicitly state any restrictions on no-receipt returns, some stores may have specific policies.

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In some instances, items valued over $50 might require a receipt for return. If you’re returning a high-value item without a receipt, be aware that it could be rejected.

home depot return policy after 90 days

Returns Without Original Packaging

In most cases, Home Depot accepts returns even without the original box or packaging. However, acceptance may vary depending on the specific store and the employee handling the return. It’s worth noting that some customers have successfully returned items without the original packaging.

Non-Returnable Items

Certain items are not eligible for return at Home Depot. The current list includes:

  • Custom Tinted Paint (ensure you see the color before purchase)
  • “Oops” paint bought at a discount
  • Custom Blinds (only blinds labeled “Guaranteed to Fit” can be returned)
  • Utility Trailers
  • Generators
  • Gift Cards/Store Credits
  • Product Samples

Online Returns Made Easy

Home Depot offers a convenient online return system, allowing returns of both online purchases and in-store items. You can initiate an online return via UPS if you live far from a physical store or encounter difficulties visiting one.

However, be prepared to cover the return shipping costs unless the return is due to an error by Home Depot.

Restocking Fees for Special Orders

Special Order returns or cancellations might incur a restocking fee of 15%. It’s important to note this potential fee when considering returns of special order items.

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home depot return policy no receipt

Exercise Caution When Returning Major Appliances

Returning major appliances can be tricky, as Home Depot only accepts them if they are defective. Ensure you measure your space accurately before purchasing refrigerators, dryers, washing machines, or dishwashers. Some customers have

reported that Home Depot employees may not always provide this crucial information, so be cautious during your appliance shopping.

Flowers and Plants Return Policy

Home Depot offers an unconditional guarantee for tropical, house, and landscape plants for one year. If a plant dies within this period, bring back the remnants, the original pot, and your receipt for a replacement or refund.

If the exact plant is unavailable, a store credit will be issued. Keep in mind that annuals have a 90-day return window, while perennials, trees, and shrubs fall under the one-year guarantee.

With these comprehensive insights into Home Depot’s return policy, you can navigate the return process confidently and make the most of your shopping experience.

Editor’s Note: We would appreciate it if you could reach out to press@nowthendigital.com if you find any outdated or inaccurate content.

You’re reading nowthendigital.com — which breaks the news about Uganda, Kenya, Nigeria, South Africa and the rest of the world, day after day. Be sure to check out our homepage for all the latest news, and follow NOW THEN DIGITAL on YouTube, Google, Web Stories, Google News, Medium, LinkedIn, Twitter, Reddit, Pinterest, Linktr, Buy Me a Coffee, and Flipboard to stay in the loop.

Source: Now Then Digital
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Mugwana Jacob

Mugwana Jacob

I am an aspiring international media journalist, a nominee of the Abryanz Style and Fashion Awards in 2014 and 2015, a social media strategist at Flash Uganda Media and an assistant editor there. I also advise companies on how to enhance their presence on social media. WhatsApp +256781873083.

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